Industries, Law Firms
AI client intake for law firms that never misses a call.
Every potential new client gets answered, screened, and scheduled the moment they reach out, whether it's a car-accident call at midnight or a divorce inquiry over the weekend.
A potential client who reaches voicemail calls the next firm on the list.
Legal leads are urgent and they don't wait. Someone just got hurt, arrested, served, or fired. They're anxious, they're searching, and they're calling three or four firms in a row. The first attorney's office to pick up and sound competent usually signs the case. A call that hits your voicemail is a signed retainer at the firm down the street.
Attorneys can't fix this by answering more, you're in court, in a deposition, or with a client, and you should be. A traditional answering service just takes a message, which means the lead still waits, still cools, and still calls around. By the time someone calls back, the case is gone.
And the highest-intent calls come at the worst times: the DUI at 1am, the accident on a Sunday, the wrongful-termination call during business hours when your one intake person is already on another line.
Real client
Proof from a sister market: 10 booked jobs in week one.
Our first client is an independent auto shop outside Detroit. The trade is different, the dynamic is identical: speed-to-answer decides who gets the business. Before the system went live, after-hours calls died in voicemail and leads went to whoever picked up first. In its first week, it booked 10 jobs the shop would have lost.
For a firm, that's an intake specialist who never goes home. A potential client calls at midnight, the agent answers in seconds, runs your intake script, captures the matter details, and books the consultation, so you walk into the morning with a qualified appointment instead of a voicemail you have to chase.
The system, end to end.
24/7 new-client intake
Every call and form gets answered immediately, day or night. The agent runs your intake script, captures the facts of the matter, and books the consultation while the prospect is still motivated.
Conflict-aware screening
The agent collects the names and basics you need to run a conflict check and qualifies the matter type before it books, so you're not spending billable time screening calls that were never a fit.
Missed-call text-back
Any call you can't take triggers an instant SMS. Most prospects who'd have called the next firm stay in a text conversation with yours instead, and get scheduled.
Consultation booking
Qualified prospects land on your calendar as a confirmed consult, with the matter details, contact info, and intake notes attached, instead of a callback you have to play phone tag to set.
Practice-area routing
PI, family, criminal, estate, employment, the agent routes by matter type and urgency to the right attorney or intake queue, and escalates true emergencies to you in real time.
Bilingual intake (Climbing)
In bilingual markets the agent detects Spanish and runs the entire intake in-language without a hand-off, so you capture clients an English-only line would lose.
Want the deeper product breakdown? See the AI Receptionist page or jump straight to pricing.
For solo and small firms across Chicago and the collar counties.
Whether you're a personal-injury solo in the Loop, a family-law firm in Oak Park, or a criminal-defense practice covering Cook and DuPage, you're competing against firms with full-time intake teams and 24-hour call centers. This levels that, every after-hours and overflow call gets a fast, professional answer that books the consult, without the overhead of staffing a night desk.
The agent works your existing number and calendar and is trained on your practice areas, your intake questions, and the matters you do and don't take. It schedules and screens; it never gives legal advice or quotes outcomes. That line stays firmly with your attorneys.
For high-volume practice areas like personal injury and criminal defense, where every signed case is worth multiples of the monthly cost, recovering even one lost intake a month pays for the system several times over.
Common questions.
- Does the AI give legal advice?
- No, and that's deliberate. The agent handles intake and scheduling only, it collects the facts, screens the matter, and books the consultation. It never offers legal advice, quotes outcomes, or discusses strategy. Anything that needs an attorney is captured and routed to you.
- Can it run a conflict check before booking?
- It collects the party names and matter basics you need to run your conflict check and can flag potential conflicts for your team to clear before the consultation. The final conflict determination stays with your firm; the agent just makes sure you have what you need up front.
- How does it handle different practice areas?
- We train the intake flow per practice area, the questions for a car-accident intake are different from a divorce or an estate matter. The agent routes by matter type and urgency, runs the right script, and escalates genuine emergencies to you immediately.
- What about confidentiality?
- Intake data stays in your own accounts, and the agent is configured to collect only what your intake process requires. We'll review exactly what's captured and how it's stored during onboarding so it fits your firm's confidentiality obligations.
- How fast can a firm go live?
- Most firms are live in 5 to 7 days on Awake. We forward your existing number, connect your calendar, and train the agent on your practice areas and intake script before any real callers reach it. The Climbing plan with 24/7 voice AI takes 10 to 14 days.
Ready to stop losing leads?
Grab 30 minutes with us. We’ll look at how leads come into your business today and show you where you’re leaving money on the table.
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