Which platforms does it cover?

Google, Yelp, and Facebook. The workflow fires on job completion and asks for the review where it helps you most, with smart routing for unhappy customers active on every platform we set up.

What if someone leaves a bad review?

Before the public review link goes out, the customer is asked how the job went. Anyone who responds with a low rating is routed to a private feedback form first, so you get a chance to fix the issue before it becomes a public one-star. The routing covers every platform we run.

Do I need to write the review request messages?

No. We build the message templates for you, customized to your service type and your brand voice, not generic copy-paste. If you do a specific kind of job (HVAC, plumbing, electrical, landscaping), we tailor the language to match.

How long until my rating moves?

Most service businesses see meaningful movement inside 60 days. The math: 50 jobs/month at a 20% response rate = 10 new reviews per month. A business sitting at 3.8 with 30 reviews can realistically reach 4.6 inside 90 days of consistent post-job requests.

Can I see the metrics?

Yes. You get a dashboard with five-star count, average rating trend, and request-to-review response rate by channel, with trend lines over time so you can watch the curve move.

Reputation Management for Service Businesses

Job completes → a text goes out → happy customers post reviews → unhappy ones get routed to a private feedback flow before they go public. Automated, running on every job, moving your rating in 60 days.

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“Your business runs while you sleep, including the steady drip of new reviews that move your rating.”

How the reputation system works.

Triggers automatically on job completion. A text goes out within an hour of the job being marked done. That window is where the five-stars live, customers are still in the good feeling.
Smart routing catches unhappy customers first. Ratings of 4–5 stars proceed to the public review link. Ratings of 1–3 stars route to a private feedback form, giving you a shot to fix it before it hits your public profile.
Across Google, Yelp, and Facebook. Review requests go out to the platforms that matter for your business, with smart routing active on all of them.
Polite drip for slow responders. A second nudge goes out three days later if there’s no response. Stops automatically once the review lands. No spam, no repeat asks.
Dashboard with the metric that matters. Five-star count, response rate, and average rating trend over time, not vanity counts. These are the numbers that show whether the system is working.
Custom message templates per service type. HVAC, plumbing, electrical, landscaping. The request is written to match what you just did, not a generic “review us on Google” blast.

Reputation engine

Built to move your rating, on autopilot.

Review requests that fire automatically on job completion
Sent across Google, Yelp, and Facebook
Smart routing sends unhappy customers to private feedback first
A polite second nudge for slow responders, then it stops on its own
Custom message templates written for your service type
A dashboard with five-star count, response rate, and rating trend

Book a 30-minute walkthrough

The math behind a moving rating.

A service business running 50 jobs per month with a 20% review-request response rate generates 10 new reviews per month. At a starting average of 4.7, that’s a year of compounding social proof that moves you past every competitor sitting on a stale 4.2 from three years ago.

The smart-routing piece matters because of how ratings work. Customers who rate 4–5 stars on the internal satisfaction question get sent straight to the public review link. Customers who rate 1–3 stars get routed to a private feedback form first. You get notified, you fix the issue, and the conversation stays off your public profile. It doesn’t eliminate bad reviews entirely, but it removes the ones that come from an unresolved complaint you never knew about.

Reception and reputation are really the same job, handling what happens around the lead. You can add reviews on its own, or run it alongside the receptionist; either way it works on the same loop. You already need someone following up after jobs. This is that, done for you.

Common questions.

Which platforms does it cover?: Google, Yelp, and Facebook. The workflow fires on job completion and asks for the review where it helps you most, with smart routing for unhappy customers active on every platform we set up.
What if someone leaves a bad review?: Before the public review link goes out, the customer is asked how the job went. Anyone who responds with a low rating is routed to a private feedback form first, so you get a chance to fix the issue before it becomes a public one-star. The routing covers every platform we run.
Do I need to write the review request messages?: No. We build the message templates for you, customized to your service type and your brand voice, not generic copy-paste. If you do a specific kind of job (HVAC, plumbing, electrical, landscaping), we tailor the language to match.
How long until my rating moves?: Most service businesses see meaningful movement inside 60 days. The math: 50 jobs/month at a 20% response rate = 10 new reviews per month. A business sitting at 3.8 with 30 reviews can realistically reach 4.6 inside 90 days of consistent post-job requests.
Can I see the metrics?: Yes. You get a dashboard with five-star count, average rating trend, and request-to-review response rate by channel, with trend lines over time so you can watch the curve move.

Want to see what reputation management looks like for your business?

Grab 30 minutes with us. We’ll look at how leads come into your business today and show you where you’re leaving money on the table.