Algonyte LabsReputation Manager
More 5-star reviews, without asking for them.
Automated review requests after every job, intelligent routing for unhappy customers, and a dashboard that shows what’s actually moving your Google rating. Live in 5 to 7 days.
The problem
Your happiest customers don’t leave reviews. Your unhappy ones do.
The customer whose job went perfectly drives home and forgets. The customer who had a problem opens Google before they’re out of the parking lot. That’s why most service businesses are stuck below 4.5 stars even when 95% of their work is great.
The fix is asking — at the right moment, in the right channel, with a smart escape hatch for the small share of customers who had a real complaint.
The system
Ask. Route. Track.
- Trigger on job completion. SMS goes out within an hour of the work being marked done. That window is where the 5-stars live.
- Smart routing for unhappy customers. Anyone who responds negatively gets routed to you privately, not pushed to a public review form.
- Multi-platform requests. Google primarily, with Yelp, Facebook, or industry-specific platforms (BBB, Angi, etc.) layered in.
- Drip for the slow responders. Polite second nudge 3 days later. Stops automatically once the review lands.
- Dashboard with the metric that matters. Reviews-per-job-completed, average rating trend, response-rate by channel. Not vanity counts.
FAQ
Common questions.
- How do you get more reviews?
- Every completed job triggers an SMS asking for a review within an hour of finishing the work. Timing matters more than the message — that's when customers are happiest.
- What about unhappy customers?
- The system asks how the job went before sending the review link. Anyone who responds with a complaint or low rating gets routed to you privately instead of being pushed to leave a public review.
- Will Google flag this as review gating?
- We don't gate. Every customer can leave a public review if they want — we just make sure the unhappy ones get heard internally first, which is allowed under Google's policy.
- Does it work for businesses with a bad rating?
- Yes, and that's usually where it moves the most. A shop sitting at 3.6 with 40 reviews can be at 4.5 inside 60-90 days of consistent post-job requests.
- Does it integrate with my CRM?
- We build on GoHighLevel, so trigger-after-job is built in. If you use a different CRM, we either integrate (most common ones work) or run it in parallel with a job-completion signal from your team.
Move your Google rating in 60 days.
30-minute walkthrough. We’ll show you the trigger flow, the unhappy-customer routing, and the dashboard so you can decide if it fits your operation.