Industries, Med Spas & Aesthetics
AI front desk for med spas and aesthetic clinics.
Instagram DMs get answered in seconds, treatments and consults book themselves around the clock, and lapsed Botox and filler clients come back, without your front desk watching the inbox during every appointment.
Aesthetic clients book on impulse, at midnight, in your DMs, while you're with a client.
The med spa buying journey is fast and emotional. Someone sees a result on Instagram, decides tonight is finally the night they book Botox or a facial, and they message you at 11pm. If that DM sits until tomorrow, the impulse is gone and they've booked the spa two posts down their feed. Your front desk can't watch the inbox during treatments, and the inbox is where the money is.
Aesthetic clients also research and price-shop hard. They ask about pricing, downtime, what to expect, whether you carry their filler, a dozen questions before they commit. Every one is a chance to win or lose the booking, and every unanswered one is a client drifting to whoever replied first.
Then there's the revenue you've already earned: clients on a three-to-four-month Botox cycle who never rebooked, the filler client who's due, the facial regular who drifted. Without someone actively reaching back out, that recurring revenue quietly leaks.
Real client
Proof from a sister market: 10 booked jobs in week one.
Our first client is an independent auto shop outside Detroit. A different business, but the same lesson: speed of response decides who books. Before the system went live, after-hours messages and calls died in voicemail and went to the next name on the list. In its first week, it booked 10 jobs the shop would otherwise have lost.
Swap an oil change for a Botox consult and it's the same play. A prospective client DMs at 10pm, the agent answers in seconds with pricing and prep, handles the questions, and books the appointment before the impulse fades or a competitor replies.
The system, end to end.
Instagram & DM booking
Instagram and Facebook are where aesthetic clients actually reach out. The agent replies in seconds with pricing, prep, and a booking link, and books the consult or treatment before the impulse fades.
24/7 treatment & consult booking
Clients book the appointment they want at midnight across web chat, SMS, and DM, no waiting for the front desk to call back tomorrow.
Treatment-cycle reactivation
A tailored campaign rebooks Botox and filler clients when they're due and wins back facial and laser regulars who drifted. See the database reactivation page for how it runs.
No-show protection
Automated reminders cut the no-shows that waste booked injector and provider time, with easy rescheduling that turns a conflict into a moved appointment.
Question handling
Pricing, downtime, candidacy, what's included, the agent answers the research questions that decide a booking, in your brand voice, around the clock.
Reviews that sell
Post-treatment review requests build the before-and-after social proof aesthetic clients lean on hardest when choosing where to go.
Want the deeper product breakdown? See the AI Receptionist page or jump straight to pricing.
From Gold Coast and River North to the suburbs.
Chicago's aesthetic market is crowded and competitive, Gold Coast, River North, and Lincoln Park med spas, plus a fast-growing suburban scene in Naperville, Oak Brook, and Schaumburg. In every one of them, clients compare several providers at once and book whoever answers and reassures them first.
The system works your existing Instagram, booking tool, and phone, and is trained on your menu, pricing, and protocols. It books and answers within your rules; anything clinical or a judgment call routes to your team. It schedules, your injectors and providers stay in control of care.
The biggest unlock is the inbox. The largest window for booking aesthetic treatments is evenings and weekends, on social, exactly when your front desk is gone and so is your competitors'.
Common questions.
- Does it handle Instagram and Facebook DMs?
- Yes, for med spas that's usually the main reason to run it. DM auto-reply covers Instagram, Facebook, WhatsApp, and Google Business Messages. The agent answers pricing, downtime, and candidacy questions in seconds and books the consult or treatment before the client moves on.
- Can it rebook clients on their treatment cycle?
- Yes. We run reactivation campaigns that reach Botox and filler clients when they're due and win back facial and laser regulars who lapsed. It's one of the fastest ways to recover recurring revenue you already earned.
- Will it give medical or treatment advice?
- No. The agent handles questions about pricing, prep, scheduling, and general info, and books appointments. Anything clinical, candidacy decisions, medical questions, is captured and routed to your provider rather than answered. We configure it conservatively and review exactly what it covers.
- Does it replace my front desk?
- No, it covers what your front desk can't: the after-hours DMs, the overflow during treatments, the questions that come in while everyone's with a client. Your team keeps doing what they do; the agent catches what they'd otherwise miss.
- How fast can a med spa go live?
- Most are live in 5 to 7 days on Awake. We connect your Instagram, booking tool, and number and train the agent on your menu, pricing, and protocols before any real client reaches it. The Climbing plan with voice AI takes 10 to 14 days.
Ready to stop losing leads?
Grab 30 minutes with us. We’ll look at how leads come into your business today and show you where you’re leaving money on the table.
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