Industries, Plumbers

AI lead capture for plumbers.

Burst pipes, sewer backups, dead water heaters, the emergency calls that pay the most get answered, triaged, and booked the second they ring, even when you're snaking a line at 2am.

When a pipe bursts, the homeowner calls until someone picks up. Make sure it's you.

Plumbing is emergency work, and emergencies don't leave voicemails. A burst pipe at 11pm, sewage backing up into a basement, a water heater that died before a houseful of guests, the homeowner is panicking and calling down the Google list until a human answers. The first plumber to pick up or text back gets the job, and it's usually the highest-margin job of the week.

The trouble is you're a plumber, not a receptionist. You're under a sink, snaking a line, or driving between calls when the phone rings. It goes to voicemail, and the emergency that would have paid for your day goes to the next shop. During a freeze or a heavy rain, when every line in the city is ringing at once, the leak only gets worse.

You don't need more ads to fix this. The emergency calls are already coming. You need them answered the second they ring, at 2pm on a job and at 2am on a Sunday, so the work you're already being called for actually books.

Real client

Car Hub, Macomb Township: 10 booked jobs in week one.

Our first client is an independent auto shop outside Detroit, a different trade, the same emergency dynamic. Before the AI receptionist went live, after-hours calls died in voicemail and new-customer leads slipped to the next shop on Google. In the first week the system was live, it booked 10 jobs the shop wouldn't have captured otherwise.

The same workflow runs for a plumber fielding a 1am burst-pipe call: the line rings, the agent answers in seconds, qualifies the emergency, captures the address, and either books it or escalates it straight to you. The job that would have died in voicemail is on the calendar instead.

Read the full Car Hub case study →

The system, end to end.

Missed-call text-back

Every unanswered call triggers an instant SMS, often before the homeowner has dialed the next plumber. The conversation continues over text until the job is qualified and scheduled.

Emergency triage

The agent asks what's failing, burst, leak, no water, backup, no hot water, flags true emergencies to you immediately, and books routine work like water heaters and drain cleaning into your next slot.

Voice AI that answers (Climbing)

When you can't pick up, the voice agent does, qualifies the emergency, captures the address, and books or escalates. Bilingual English/Spanish handling is available on this plan.

After-hours premium capture

Nights, weekends, and holidays are when emergency calls pay the most and most shops are closed. The agent runs 24/7 so those calls become booked jobs, not lost ones.

Service-area routing

Trained on your boundaries and dispatch rules, it qualifies the address and only books work inside the area you actually run, so you're not driving across the metro for nothing.

Reviews on autopilot

A completed job triggers a Google review request at the moment the customer is most relieved, the reviews that win the next emergency search.

Want the deeper product breakdown? See the AI Receptionist page or jump straight to pricing.

Chicago's old pipes keep you busy. Don't let the calls leak.

Chicagoland plumbing is steady work by virtue of its housing: cast-iron and clay laterals under century-old two-flats in Oak Park and Logan Square, lead service lines, and finished basements on combined sewers that back up every heavy rain. The work is constant, the only question is whether the call reaches a person or a voicemail.

The system is remote and trained on your trade and territory, whether you're a single-truck operator on the North Side or a multi-crew shop covering DuPage and the collar counties. It captures the after-hours and overflow calls you can't get to and routes by ZIP so you stay in your zone.

This is built for plumbers specifically, but it's part of how we run home-services lead capture across trades. See the home services overview for the bigger picture.

Common questions.

Can it tell an emergency from a routine call?
Yes. We train the flow on your definition of an emergency, burst, active leak, no water, sewage backup, no hot water, and the agent escalates those to you immediately with the address. Routine jobs like water-heater quotes and drain cleaning get booked into your next open slot without interrupting you.
Does it work after hours, when the emergency calls actually come?
Yes, that's the point. Nights, weekends, and holidays are covered 24/7, so the high-margin 2am burst-pipe call becomes a booked job instead of a voicemail you find in the morning.
Will it work with my existing number?
Yes. We forward your existing business line, so nothing changes for customers and you keep the number. The agent catches the calls and texts you'd miss; anything it can't handle routes to you with the full conversation attached.
Can it handle Spanish-speaking callers?
Bilingual handling is available on the Climbing plan. The agent detects the language, switches to Spanish, and runs the full qualification and booking flow without a hand-off. On Awake, the agent is English-only.
How fast can a plumbing business go live?
Most installs go live in 5 to 7 days. We forward your number, connect your calendar, and train the agent on your services, pricing ranges, and service area first. The Climbing plan with voice AI takes 10 to 14 days.

Ready to stop losing leads?

Grab 30 minutes with us. We’ll look at how leads come into your business today and show you where you’re leaving money on the table.